FAQ
Using your serums
How many drops should I use?
Apply 2–3 drops to clean skin and gently massage into your face and neck.
When should I use each serum?
Radiance Booster: morning and/or evening, followed by moisturiser, with sunscreen during the day.
Eternal Glow: evenings only, on clean, dry skin, followed by moisturiser. Use sunscreen the next day.
Overnight Renewal: at night on clean skin, followed by a night cream or moisturiser.
Can I use Radiance Booster and Eternal Glow together?
Yes, they are paired in our Brightening & Anti-Age Combo. Because Eternal Glow is an evening serum and Radiance Booster can be used in the morning, a simple routine is Radiance Booster in the morning and Eternal Glow at night.
How do I patch test a new serum?
Apply a small amount to your inner forearm or behind your ear. Wait 24 hours and watch for redness, itching or irritation. If irritation occurs, do not use the product.
Safety
Is Eternal Glow safe during pregnancy or breastfeeding?
Eternal Glow contains Retinol. As a precaution, please check with your doctor before using retinol products if you are pregnant, planning a pregnancy or breastfeeding.
I have sensitive skin. What should I do?
Patch test first and introduce one new product at a time.
Do I need sunscreen?
Yes. Use sunscreen every morning, especially when your routine includes Vitamin C or Retinol.
Ingredients
What are the key ingredients?
Radiance Booster: Vitamin C, Glutathione, Niacinamide.
Eternal Glow: Retinol, Hyaluronic Acid, Bakuchiol.
Overnight Renewal: Chamomile, Hyaluronic Acid, Bakuchiol.
Orders, shipping and returns
Do you ship internationally, and what does shipping cost?
Standard shipping within India is free. International shipping is available on orders of ₹5,000 and above at a flat rate of ₹1,500, to select countries including the UAE, UK, US, Canada, Australia and Singapore.
Which payment methods do you accept?
We accept major cards, including Visa, Mastercard, RuPay, American Express, Diners Club and Maestro.
What is your returns policy?
Because skincare is personal, we accept returns only if the product arrives damaged, defective, leaked or incorrect. Please raise the request within 24 hours of delivery. The product must be unused and in its original packaging with labels intact. We cannot accept returns of opened or used products or for change of mind. Approved refunds go to your original payment method and may take 5–7 business days to appear. Read the full Delivery & Returns policy.
My product arrived damaged or incorrect. What do I do?
Contact us with your order ID, clear photos or videos of the product and packaging, and a short description of the issue. Our team will review it and arrange a replacement or refund if eligible. Email support@elanvivre.com or call +91 9519340077.
Can I cancel my order?
You can cancel before your order is dispatched or within 1 hour of placing it, whichever comes first.
Skin Analyser
What is the Élan Vivre Skin Analyser?
A short guided experience, with a few simple questions and a closer look at your skin, that builds a personalised skin profile to help you choose a ritual. It takes about 60 seconds. Try the Skin Analyser.
Is the Skin Analyser a medical diagnosis?
No. It is a personalisation tool, not a medical diagnosis. For skin concerns, please consult a dermatologist.